Real Estate Software Support
Superior software support and training delivered by the MultiArray team.
We believe that a software company is only as good as the support it provides its customers.
MultiArray's customer support team is staffed with experienced industry and technical experts committed to the highest level of customer service.
Our team understand your problems and speak your language. Our customers enjoy extensive ongoing support via phone, e-mail and the internet from our committed and industry experienced team.
Following installation and training, the customer support team is available for any queries you may have. Subscription includes access to our experienced and friendly service centre consultants who will deal with your questions and issues quickly and professionally, they are available on Monday to Friday from 9:00am – 5:30pm AEST excluding public holidays.
Technical support responds by phone and email
Submit support requests on our support web site - http://support.multiarray.com/portal
Your time is important to us and all customer contacts are logged chronologically in our help desk software to ensure quality of service. Customers who use the web site support function can be assured that the support request appears in the queue with the exact description of the problem you have identified.
MultiArray is proud of the level of support we provide to all our users. All historical support calls and responses to our clients, including time taken to return and complete the calls are stored and analysed regularly. MultiArray management continuously monitor and benchmark support service levels.
We understand that trained and competent users are essential to maximise the benefits of using MultiArray’s comprehensive range of real estate software solutions.
We ensure that your team is skilled with the essential knowledge required through our on-site and web based training courses.
Learn all you need to know without leaving your office. Our on-line training facility can cater for all users ranging from new users, current users wishing to update existing skills through to advanced users.
Our on-line training facility gives you the flexibility to have tailored training programs designed to suit your particular office needs.
Our experienced trainers provide online training webinars each month covering off new additions to the system or commonly asked question.