Comprehensive support
We believe that a software company is only as good as the support is provides its customers. MultiArray's Customer Support Team is staffed with experienced industry and technical experts committed to the highest level of customer service. Our team understand your problems and speak your language. Our customers enjoy extensive ongoing support via phone, e-mail and the internet by our committed and industry experienced team.
Following installation and training, the Customer Support Team is available for any queries you may have. Subscriptions includes access to our experienced and friendly Service Centre Consultants who will deal with your questions and issues quickly and professionally, and are available on weekdays from 9:00am – 5:30pm CST.
- Technical support resonses by phone and email
- Access to all product upgrades
- Submit support requests on our support web site - http://support.multiarray.com
Your time is important to us and all customer contacts are logged chronologically in our help desk software to ensure quality of service. Customers who use the web site support function can be assured that the support request appears in the queue with the exact description of the problem you have identified.
MultiArray is proud of the level of support we provide to all our users. All historical support calls and responses to our clients, including time taken to return and complete the calls are stored and analysed regularly. MultiArray management continuously monitor service levels.